Will Machine Learning cause the demise of Contact Centre Managers? What are the implications of this emerging technology?

Will Machine Learning cause the demise of Contact Centre Managers? What are the implications of this emerging technology?

We examine the impact of Machine Learning on the contact centre industry. contactSPACE performs millions of communications across voice, email and SMS with different customers each month, and each of these communications has a level of effort associated with it, which ultimately leads to an outcome.