Editor's Note: Aaron Painter is a vice president and general manager at Microsoft, based in Beijing. This excerpt is from his new book, LOYAL: A Leader's Guide to Winning Customer and Employee Loyalty .]Book Excerpt: How technology is enabling a new era of 'deep listening,' and why you should pay attention
Editor's Note: Aaron Painter is a vice president and general manager at Microsoft, based in Beijing. This excerpt is from his new book, LOYAL: A Leader's Guide to Winning Customer and Employee Loyalty .]
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