Chatbots are fast becoming a go-to technology for digital transformations. Industries ranging from airlines to fast-food-chains and financial services are redefining services with help from chatbots, which automate service-related tasks by approximating human speech. And it's a win-win strategy, as chatbots free up employees to pursue higher-value functions and enable consumers to help themselves to relevant information, Q&A style.
Chatbots are fast becoming a go-to technology for digital transformations. Industries ranging from airlines to fast-food-chains and financial services are redefining services with help from chatbots, which automate service-related tasks by approximating human speech. And it's a win-win strategy, as chatbots free up employees to pursue higher-value functions and enable consumers to help themselves to relevant information, Q&A style.
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