Machine learning (ML) and artificial intelligence (AI) continue to dominate the news, as companies race to create and adopt solutions to increase speed and efficiency as well as improve the customer experience. Last week, ServiceNow followed up on announcements made at the Knowledge17 user conference by formally introducing Agent Intelligence.
Machine learning (ML) and artificial intelligence (AI) continue to dominate the news, as companies race to create and adopt solutions to increase speed and efficiency as well as improve the customer experience. Last week, ServiceNow followed up on announcements made at the Knowledge17 user conference by formally introducing Agent Intelligence.
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