In 2018, 20% of firms will use artificial intelligence (AI) to make business decisions as well as offer customer service and sales support through automated communications, according to a new report from Forrester, "Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy."
In 2018, 20% of firms will use artificial intelligence (AI) to make business decisions as well as offer customer service and sales support through automated communications, according to a new report from Forrester, "Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy."
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